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| Returns &
Refunds Policy |
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Damaged / Defective Items
If you receive a damaged / defective item, please
contact us, with the order number and the product condition
/ reason for return within 24 hours of receipt to obtain an authorization number for
returns. Unauthorized returns may be refused or disregarded.
Damaged / defective items delivered must be returned to us securely
packaged and wrapped along with the returns authorization number. After
we receive the product, we will examine and test the defect of the item(s)
if applicable.
We will re-imburse the postage paid when returning faulty items only
upto the value of the original delivery charge.
(Please note that this does not affect your statutory rights). If you
require an exchange on a faulty item and we have stock available, you
will not be charged again for delivery.
If we find the defect described in your email, we will ship you a
replacement for the defective item(s). Otherwise, the original item may
be shipped back to you.
Other Returns
Goods returned for any other reason must be in pristine condition with
labels attached and all original packing in tact. In order to return
goods you must first
contact us
with the order number and return the goods within 7 working days from
receipt of goods.
UrbanPup.com will refund the purchased price of the item(s) excluding
postage and packaging costs.
UrbanPup.com reserves the right not to
refund item(s) that are not returned in a re-saleable condition.
We will re-imburse the postage paid when returning faulty items only
upto the value of the original delivery charge. If you
require an exchange on a faulty item and we have stock available, you
will not be charged again for delivery.
Unfortunately we are not able to refund / replace seasonal items or
design your own statement t-shirts / hoodies unless faulty, so please
measure your dog carefully.
Refunds?
We guarantee to refund any item you are not completely happy with when
you return it to us by post, in a saleable condition within 7 days of
receipt.
Items should be returned new, unused, and with all garment tags still
attached. Returns that are damaged or soiled may not be accepted and may
be sent back to the customer.
UrbanPup.com will refund the purchased price of the item(s) excluding
postage and packaging costs.
UrbanPup.com reserves the right not to
refund item(s) that are not returned in a re-saleable condition
All refunds will be credited to your original method of payment.
Unfortunately we are not able to refund / replace seasonal items or
design your own statement t-shirts / hoodies unless faulty, so please
measure your dog carefully.
Returns Address
Returns must be sent to our returns depot:
UrbanPup.com
PO Box 339
BANGOR
BT20 9DX
United Kingdom |
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Need Help? Contact our Customer Service Department: |
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UK: 028 9581 2107
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Int'l: +44 28 95812107
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Customer Service Hours:
Business Hours from Monday at 8:00am to Friday at 5:30pm
GMT |
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